Here you will find details of the privacy and security measures we employ.
Your security is of paramount importance to us. As such, we constantly endeavour to take all possible precautions thus ensuring that your privacy and confidentiality are protected.
We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
We do not market to children. You must be over the age of 18 to purchase from our web site.
Here is a list of the information we collect, and why it is necessary to collect it:
1 Basic identification and contact information, such as your name and contact details
This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing our services and products;
1.7 to help make our web site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2 Your domain name and e mail address
These details are recognised by our servers and the pages that you visit are recorded. This information is used:
2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2.2 to send you news about the services to which you have signed up;
2.3 to tell you about other of our services.
3 Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a page certified as secure by Verisign. You will note that this page has a web address starting “https”, not “http”. The additional “s” denotes its secure status. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to our contracted merchant service provider RBS Streamline, who automatically arranges the transfer from your bank account to ours. We store the encrypted version on our servers, to save you having to re-enter it when you buy from us again, after when it is automatically deleted. The encrypted information is retained for a period of 12 months, when it is automatically deleted.
Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system.
3 Affiliate information
This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:
3.1 to maintain our accounts and affiliate records;
3.2 for billing;
3.3 to enable us to answer your enquiries;
3.4 for verifying your identity for security purposes;
3.5 to send you news about the services to which you have signed up;
3.6 to tell you about other of our services.
4 Business information
This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
5 Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
6 Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
Suite 1, Dylan Harvey Building
Letter sent by mail are typically responded to by return of post, or via follow up communication by email or telephone where necessary. If you require a quicker response, please email us at the address below.
We aim to respond to all emails within 1 working day, with priority messages typically being attended to within 60 minutes during office hours. Messages sent to our livechat operators are responded to instantly while the facility is online.