|1 Will my flowers or gift be delivered with a message?
Yes, when placing an order you will be given the option to include a message with your gift. You will be asked for your message during the checkout process.
2 Is there a limit to how long my message can be?
We ask that all messages are below 255 characters, to ensure that they fit neatly on our message cards.
3 Can I send an order anonymously?
We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can be even be left completely blank if you wish), the recipient will not know who the flowers are from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will reiterate to the customer that we can only disclose the contents of the customer specified message card.
4 I have forgotten my password - what should I do?
When required to enter your password, you will also be able to request a password reminder. Please look for the "forgotten password" or "password reminder" link whenever you are required to log in.
5 How will I be reminded of my password?
Your password will be emailed to you, at the address used to create your account. If you have changed your email address, please set up a new account.
6 How long will it take to receive a reminder of my password?
Passwords reminders are sent out straight away and are usually received instantly. Any delay in receiving your password will usually be due to issues with your email provider.
7 I requested a password reminder but have not received anything?
This may be due to technical problems with your email provider. If after a couple of hours, you have still not received your password, please request another reminder. Be sure to double check your email address.
8 Can I place an order for delivery some time in the future?
Yes, you can order up to 12 months in advance if you wish.
9 I have received a voucher or offer code - how do I apply this to my order?
You will be given a chance to add this voucher code to your order on the "shopping cart" page, before proceeding with payment.
10 Can I place my order over the telephone?
As an online company, we do not operate a traditional “call centre” or telephone ordering facility. By not maintaining a large call centre, we are able to pass on excellent savings to our customers as reflected in the fantastic prices and special offers we regularly promote. Inbound calls are reserved for business development and licensing enquiries. Any calls which result in an order being taken over the telephone will be liable for an additional telephone ordering surcharge. We politely ask that customers place their orders via the website and where necessary email firstname.lastname@example.org
11 How can I cancel and order?
Because our florists have to purchase flowers especially for many orders, it is often extremely difficult to cancel an order. Similarly, courier delivered lines are often picked and packed the afternoon of the day prior to delivery, and are in transit shortly after. We therefore require a minimum notice period of 24 hours in order to cancel an order. During peak events however, such as Christmas, Valentine's Day and Mothers Day, we require at least 2 business days notice. Accordingly, we are therefore unable to cancel and refund orders when a request is made outside of these notice periods.
12 How do I amend an order?
We typically need 24 hours notice to amend the details of an order. During peak events however, such as Christmas, Valentine's Day and Mothers Day, we typically require at least 2 business days notice to make any such changes. Note also that we are unable to make changes to an order once it has been dispatched from either our central dispatch point, or our local florists shop. To make changes to your order, please email the necessary amendments and your order number to us via email@example.com
13 I have cancelled my order/been issued a refund. When will this show on my statement?
We usually issue refunds immediately, however many credit card companies, banks and building societies impose a delay in transferring the funds to your account. This is typically between 2-5 working days, but can take as long as 10 days in some cases. If you have not received your refund after 10 days, please contact us via firstname.lastname@example.org
14 What should I do if my credit card payment fails?
In the unlikely event that you should receive an error when trying to pay for your order, your details will be stored securely on our system but no money will be taken from your card. You may then reattempt payment, making sure to enter the correct details. If payment fails again, it is likely that you have insufficient funds in your account. You are free to try another card if you wish, or terminate the order process until such a time that payment can be completed. Your order will not be executed and you will not be charged.
1 Can I specify a time for my order to be delivered?
You may select your delivery day and - in the case of funeral tributes - a delivery time by which the flowers must be delivered. For all other orders, delivery typically takes place between 9am and 5pm. We are unable to specify a time, for example "between 10am and 11am" and can only stipulate that flowers will be delivered during the working day.
2 How will my order be delivered?
Your order will be personally delivered via our network of florists, who execute local orders on our behalf.
3 What if the recipient isn't available to receive the delivery?
If the recipient is not available at the delivery address specified ,your delivery may be left with a neighbour or in a safe place at the delivery address. Alternatively, delivery will be reattempted later in the day.
4 Can I send flowers to be delivered on a weekend?
We can deliver flowers Monday-Saturday, but are unable to offer delivery on a Sunday. The only exceptions to this rule are Mothering Sunday, and when Valentines Day happens to fall on a Sunday.
5 Can I send flowers anonymously, without the recipient knowing who they are from?
We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can be even be left completely blank if you wish), the recipient will not know who the flowers are from.
If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will reiterate to the customer that we can only disclose the contents of the customer specified message card.
6 How much does delivery cost?
Flower delivery is charged at $7.90 per order/delivery address. If you have a coupon or voucher entitling you to free or discounted delivery, please apply this on the shopping basket page. You will then be offered delivery at a discounted price prior to being asked for your payment details.
7 Can I place an order for delivery to multiple addresses?
Yes, this is explained during checkout.
8 What are the last time for ordering same day/next day items?
For same day delivery Monday-Saturday, your order must be received by 1pm.
9 Do I need to make any special considerations for deliveries to hospitals?
Please be aware that some hospitals have a strict "no flower" policy for certain departments and wards. This also applies to plants. To avoid disappointment, please check before ordering that the hospital in question allows deliveries of fresh flowers/plants.
In the case of fresh flowers; having checked that they are premitted, please ensure that you carefully and correctly address your order to avoid confusion during delivery. The address should include as much information as possible; at the very minimum the recipients full name, ward name/number and the full address of the hospital including street name and postcode.
10 Do you deliver internationally?
We do deliver internationally, to a selection of countries around the world. Please see our international flowers range for details.
11 My flowers or gift do not appear to have been delivered?
If you reason to suspect that your flowers may not have been delivered, please contact one of our advisors by emailing email@example.com